HMRC ‘degrading’ services and ‘eroding’ confidence, MPs warn

The UK’s tax authority is “degrading its own services as a matter of policy” and damaging the public’s confidence, a report by MPs into HMRC has warned. Growing concerns have been raised about HM Revenue & Customs (HMRC) delivering poor customer service, which MPs claim is intentional, failing to pursue debts and reducing its prosecutions. [...]