UK Regulator Demands Energy Firms Improve Support For Vulnerable Customers

According to Ofgem, three UK energy firms have severe weaknesses in how they support customers in payment difficulties. The regulator has demanded Scottish Power, Tru Energy and Utilita improve their help for financially vulnerable energy users – following the completion of its market compliance review into how customers with financial issues are treated by suppliers. Ofgem has already issued provisional orders to Utilita and ScottishPower, requiring specific and urgent actions, and the regulator will also consider whether enforcement action…