How to successfully signup for a vaccine

NOW."GOOD EVENING...I'M KAREN LARSEN.NEW AT SIX...FRUSTRATION FOR THOUSANDS OFOKLAHOMANS TRYING TO BOOK ANAPPOINTMENT THROUGH THE STATE'SCOVID VACCINE PORTAL.TONIGHT -- WE'RE TAKING ACLOSER LOOK AT THE PROCESS ANDWHERE MOST PEOPLE RUN INTOTROUBLE.2 WORKS FOR YOU'S BRADYHALBLEIB JOINS US LIVE WITH WHATYOU NEED TO KNOW.BRADY?WE'VE RECEIVED DOZENS OF CALLSFROM VIEWERS HAVING TROUBLEBOOKING THEIR APPOINTMENT.HERE'S HOW THE PROCESS WORKS ANDWHERE MOST PEOPLE HAVE ISSUES.FIRST, THE CONFIRMATION EMAIL.THIS WAS THE FIRST ISSUE PEOPLEFACED WHEN THE PORTAL LAUNCHEDTWO WEEKS AGO.SOME WERN'T GETTING AN EMAILSAYING THEY'D SUCCESSFULLYREGISTERED.THE STATE HEALTH DEPARTMENT SAYSTHAT WAS BECAUSE OF THE WEBSITEWAS OVER-CROWDED.TO PREVENT THE SITE FROM"CRASHING" THEY SENT THOSEEMAILS OUT IN BATCHES.IF YOU HAVEN'T RECEIVED YOUREMAIL YET..

DON'T WORRY, IT'SCOMING.IT COULD TAKE UP TO A WEEK.THIS IS AN EMAIL CONFIRMATIONTHAT YOU ARE ELIGIBLE TOSCHEDULE AND APPOINTMENT -- BUTIT DOESN'T MEAN YOU'LL GET ONE.THIS WILL THEN DIRECT YOU TO THEAVAILABILITY MAPNOW THIS IS THE NEWEST PROBLEMPEOPLE ARE FACING.THE SITE DOES NOT SEEM TO UPDATEIN REAL TIME -- EVEN IF YOUCLICK ON A SITE WITHAVAILABILITY, THOSE APPOINTMENTSBOOK UP WITHIN MINUTES EVENSECONDS.NOW -- IF BY CHANCE YOU ááDOááFIND A SPOT -- THERE IS ATIME-WINDOW FOR BOOKING THATAPPOINTMENT.IT ONLY GIVES YOU ABOUT 90SECONDS.BECAUSE BOOKING AN APPOINTMENTIS TIME-SENSITIVE, SOME PEOPLEWHO AREN'T "TECH-SAVY" MIGHT NOTFINISH IN TIME.FOR MANY PEOPLE..

INCLUDING ONEWOMAN WE SPOKE WITH TODAY..

ITALL ADDS UP TO A LOT OFFRUSTRATION.Rhonda CarrTeacher00:05:04:05 - 00:05:07:14"I feel like the website couldhave been set up better."RHONDA CARR IS ONE OF THOUSANDSOF PEOPLE STRUGGLING TO BOOK ANAPPOINTMENT ON THE STATE'SVACCINE PORTAL.OVER THE PAST TWO WEEKS -- CARRSPENDS HER TIME SEARCHING FORAVAILABILITY FOR HER 95-YEAR-OLDFATHER.Rhonda CarrTeacher00:04:51:02 - 00:04:59:14"The challenge is going throughthe steps they tell you to gothrough and not getting all theway, getting any answers, notable to book anything."CARR'S FATHER WAS ELIGIBLE TOGET A VACCINE -- BUT HERTROUBLES BEGIN WHEN SHE TRIES TOBOOK AN APPOINTMENT ON THE"AVAILABILITY MAP."SOME LOCATIONS "SHOW" OPEN SLOTS-- BUT WHEN SHE CLICKS ON IT, itSAYS "NO AVAILABILITY".Rhonda CarrTeacher00:05:31:16 - 00:05:37:22"Because whoever entered thatdid not put in all theinformation in there as inthere's nothing available."JENKS RESIDENT -- SHERRY ROWLANDSHARING A SIMILAR CONCERN.SHE TOO -- IS TRYING TO BOOK ANAPPOINTMENT FOR HER FATHER.Sherry RowlandPharmacist00:03:22:15 - 00:03:29:14"You get that one letter and youthink now it's time I'm able togo ahead and make thatappointment and really you'renot."FORTUNATELY FOR ROWLAND -- SHEWAS FINALLY ABLE TO BOOK HERFATHER'S APPOINTMENT -- BUT ONLYAFTER SEARCHING FOR OPEN SLOTSIN MAYES COUNTY."So, there wasn't a lot ofavailability but we took whatthey had and that worked outbeautifully with us."LIFE SENIOR SERVICES..

ALSOFACING ISSUES ON THE SITE.SINCE THE PORTAL LAUNCHED TWOWEEKS AGO -- THEY'VE HADHUNDREDS OF CALLS FROM SENIORSNEEDING HELP REGISTERING FOR AVACCINE -- BUT THEY áCAN'Tá MAKEAVAILABILITY.Eileen BradshawLIFE senior services executivedirector00:04:50:00 - 00:04:58:07"We can help you get registeredand help you ultimately schedulean appointment but unfortunatelythat's just, ya know we don'thave access to the vaccineourselves."IF YOU OR SOMEONE YOU KNOWNEEDS HELP REGISTERING ON THESTATE'S VACCINE PORTAL --YOU CAN REACH OUT TO LIFESENIOR SERVICES.WE ALSO HAVE A LINK ON OURWEBSITE AT KJRH DOT-COM.WE ALSO REACHED OUT TO THESTATE DEPARTMENT OF HEALT