Last week I was accused of bullying my customer service representative, Dustin.
The accusation was serious... and very true.
Apparently, when you call your staff by derogatory names in promotional emails and on social media, it can be perceived as hurtful.
So I thought I would take you guys inside this tense situation, and how we handle things like this at Cigars Daily.
I gave an account of this on Cigars Daily LIVE last week, but this is the unedited video.