DOJ Files Lawsuit , Against Adobe.
The U.S. Justice Department filed a lawsuit against Adobe on June 17, TechCrunch reports.
The DOJ alleges that Adobe is deceptive because it conceals early-termination fees and makes it difficult for customers to cancel subscriptions.
Adobe has harmed consumers by enrolling them in its default, most lucrative subscription plan without clearly disclosing important plan terms, DOJ, via lawsuit.
The DOJ claims that Adobe pushes subscribers to choose its "annual paid monthly" plan and uses costly early-termination fees as a "powerful retention tool" to trap customers.
During enrollment, Adobe hides material terms of its APM plan in fine print and behind option textboxes and hyperlinks, proving disclosures that are designed to go unnoticed and that most consumers never see, DOJ, via lawsuit.
Adobe then deters cancellations by employing an onerous and complicated cancellation process, DOJ, via lawsuit.
Adobe disagrees with the allegations.
Subscription services are convenient, flexible and cost effective to allow users to choose the plan that best fits their needs, timeline and budget, Dana Rao, Adobe’s General Counsel and Chief Trust Officer, via statement.
Our priority is to always ensure our customers have a positive experience.
, Dana Rao, Adobe’s General Counsel and Chief Trust Officer, via statement.
We are transparent with the terms and conditions of our subscription agreements and have a simple cancellation process, Dana Rao, Adobe’s General Counsel and Chief Trust Officer, via statement.
The U.S. government maintains that Adobe has violated consumer protection laws and is seeking "injunctive relief, civil penalties, equitable monetary relief, as well as other relief.”
