The shift from on-call engineers to agentic incident management

Every engineering team I’ve been a part of has had a 10x engineer. They were active contributors to design reviews -- developing a deep, intuitive understanding of the product and every new feature. Beyond writing code, they reviewed every pull request, tracked every change across the product, and kept a mental map of how all the pieces fit together. They were in the right Slack channels, constantly evaluating process or infrastructure changes to understand how their team might be impacted. They built operational dashboards, and spent the first 15 minutes of their day scanning key metrics to learn what “normal”… [Continue Reading]