Electricity firms need to “up their game” following a critical report into the response to Storm Arwen, which left almost a million homes without power, the industry regulator has said.
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Ofgem's review of how firms reacted to the damage to the network has revealed some customers received “unacceptable service”
Three network operators - Northern Powergrid, Scottish and Southern Electricity Networks and Electricity North West - have agreed..
Electricity networks provided an “unacceptable service” to thousands of customers following Storm Arwen, which left nearly one..
